Support Board – Help Desk And Chat (Utilities)

Support Board – Help Desk And Chat (Utilities)

Support Board is a powerful solution to communicate with your users. Complete tickets system, chat, dedicated membership system and much more. No coding skills required!

Support desk and chat plugin for WordPress. A complete solution to provide support to your audience.
The first WordPress plugin with a complete bot integration powered by API.AI by Google.

Features list

  • Support and chat features

    • Work immediately Immediate installation and usage by just insert the shortcode.
    • Bot Integrate a multilangual bot powered by API.AI.
    • Email notifications Notify users and agents by email when a reply is received.
    • Tickets system Fast, powerful and user friendly tickets system.
    • 100% responsive Fully esponsive for smartphones and tables.
    • Agents and users Add and edit users and agents on the admin side.
    • WordPress users Login and membership can be also the original WordPress users system.
    • Multilingual Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
    == V 1.0 ==
    Enjoy the plugin.
    
  • Support desk only features

    • Indipendent users system Dedicated and indipendent users system disconnected from WordPress users.
    • Login and registration forms Custom registration form with four optianal fields. User can login with username or email.
    • Scroll box Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
    • Layouts You can choose if show the profile image or not on both registration and conversation.
  • Chat only features

    • Unified administration Manage both support and the chat conversations and tickets in one place.
    • Sounds Play a sound when the user receive a new message.
    • Members and guest users Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
    • Welcome message Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
    • Follow up message The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
  • Other features

    • Top performance 37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
    • Regular updates Like for all our products we guarantee constant updates and bugs fix.
    • Developers API Simple to use but powerful api are available for Javascript and PHP.
    • Colors Change the chat colors.
  • CHANGES LOG

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